Shipping and Delivery
Shipping and Delivery Policy
Effective Date: 07/03/2025
At Bonisane, we aim to provide a seamless shopping experience. This Shipping and Delivery Policy outlines the details regarding how we process, pack, and ship your order.
By placing an order with us, you agree to the following terms:
1. Shipping Locations
We currently offer shipping to the following locations:
- United Kingdom
- International Shipping: We also ship to select international locations. International delivery fees and times may vary depending on the destination.
If you do not see your country listed, please contact us at info@bonisane.com to inquire about possible shipping options.
2. Processing Time
- Orders are typically processed within 2-3 business days of receiving your order and payment.
- Our business hours are Monday through Friday, 9:00 AM to 5:00 PM (GMT). Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email once your order has been processed and is ready for dispatch.
3. Shipping Costs
- United Kingdom: Shipping costs will be calculated at checkout based on the weight, size of your order, and your delivery address.
- International Shipping: International shipping fees will also be calculated at checkout, and customs duties or taxes may apply, depending on the destination country. Please note that these are your responsibility.
Free Shipping: We occasionally offer free shipping promotions. Please check our homepage or contact our customer service for more details.
4. Delivery Times
-
United Kingdom:
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days (available at checkout)
- International Shipping: Delivery times will vary depending on the destination. Orders typically arrive within 3-5 business days, but this can vary based on customs processing and local courier services.
Please note that while we strive to meet these delivery estimates, they are not guaranteed. Delivery times may be affected by factors outside of our control, such as weather, holidays, or issues with the courier.
5. Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number and link to track your shipment. You can also track your order directly on our website under "Track Your Order" or by using the tracking number provided.
6. Delivery Issues and Delays
- Bonisane is not responsible for delays caused by external factors, including but not limited to weather, customs, or courier delays.
- If your order is delayed, please contact us at info@bonisane.com, and we will assist you in tracking your shipment.
7. Damaged or Missing Items
We take great care to ensure your items are packaged securely. However, if your order arrives damaged or missing items, please follow these steps:
- Take clear photos of the damaged goods and packaging.
- Contact us within 7 days of receiving your order by emailing info@bonisane.com with the photos and a description of the issue.
- We will either offer a replacement or process a refund, depending on the situation.
8. Customs Duties and Taxes (for International Orders)
- For international shipments, please note that customs duties and taxes may be applied by the destination country’s customs office. These fees are the responsibility of the customer and are not included in the product price or shipping fees.
- We are unable to predict what these fees will be, so please check with your local customs office for more information on customs regulations and charges before placing an order.
9. Shipping Restrictions
- We are unable to ship to P.O. Box addresses.
- Some items may be restricted for international shipping due to local laws or regulations. If this is the case, we will notify you and arrange a refund or alternative solution.
10. Changes to Orders
Once your order is processed, we are unable to change the shipping address or modify the items in your order. Please make sure all details are correct before completing your purchase. If you need to change something, please contact our customer service team as soon as possible, and we’ll do our best to assist you before dispatch.
11. Lost or Stolen Packages
Once an order has been shipped, we are not liable for lost or stolen packages. If your order has been confirmed as delivered but you cannot locate it, please contact the courier company directly using the tracking information provided.
If you need further assistance, please reach out to us at info@bonisane.com, and we will do our best to help resolve the issue.
12. Contact Us
If you have any questions regarding shipping or delivery, please contact our customer service team:
- Email: info@bonisane.com
- Phone: +44 20 8328 1928
By shopping with Bonisane, you agree to our shipping and delivery terms outlined above. Thank you for choosing us!