Terms & Service

Terms and Conditions of Sale

Effective Date: 07/03/2025

1. Introduction

Welcome to Bonisane! These Terms and Conditions ("Terms", "Terms and Conditions") govern your use of our website located at www.bonisane.com ("Service", "we", "us", "our") and the sale of products through our webshop. By accessing or using the Service, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use our website or purchase products from us.

2. Definitions

  • "Customer", "You", and "Your" refers to the person or entity using the Service and purchasing goods from us.
  • "Products" refers to the goods available for sale on our webshop.
  • "Order" refers to your request to purchase products via our website.
  • "Website" refers to www.bonisane.com (or other domain).

3. Registration and Account

To make a purchase, you may be required to create an account. You must provide accurate and complete information and keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.

4. Orders and Payments

  • By placing an order, you are offering to buy the products from us subject to these Terms and Conditions.
  • We reserve the right to accept or decline your order at our sole discretion. We may contact you if there is an issue with your order.
  • Prices are listed in GBP (British Pounds) and are inclusive of VAT (where applicable). Shipping fees will be added at checkout.
  • Payment must be made in full at the time of order via our accepted payment methods (e.g., credit/debit cards, PayPal).

5. Shipping and Delivery

  • We offer delivery to the UK and select international locations.
  • We aim to dispatch orders within [insert time frame, e.g., 2-3 business days] after receiving full payment. Delivery times may vary depending on the destination.
  • Delivery charges will be calculated at checkout based on the size, weight, and destination of the order.
  • While we make every effort to ensure timely delivery, we cannot guarantee delivery times as they are subject to courier availability and other external factors.

6. Right to Cancel and Returns

  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days from receiving the goods.
  • If you wish to cancel your order, you must notify us by email at [email address] or via our contact form. You will be responsible for the return shipping costs unless the product is faulty or incorrect.
  • All products must be returned unused, in their original condition, and in their original packaging.
  • Refunds will be processed within 14 days from receiving the returned goods, and you will receive a refund via your original payment method.

7. Faulty or Damaged Products

If the product you receive is faulty, damaged, or incorrect, please contact us within 30 days of receiving the order. We will arrange for a replacement or refund as appropriate.

8. Product Information and Availability

  • We make every effort to ensure that product descriptions and images are accurate. However, we do not guarantee that the product descriptions or images are free from errors.
  • We reserve the right to modify, discontinue, or limit the availability of any product at any time.

9. Privacy and Data Protection

We value your privacy. Your personal data will be processed in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). By using the Service, you consent to our collection and use of your personal data as described in the Privacy Policy.

10. Intellectual Property

All content on the website, including but not limited to text, images, logos, and graphics, is the property of Bonisane or its licensors and is protected by copyright law. You may not reproduce, distribute, or use any content from the website without prior written consent.

11. Limitation of Liability

  • We will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our website or products, including but not limited to loss of profits, loss of data, or business interruption.
  • Our total liability to you for any reason shall not exceed the amount you paid for the product(s) in question.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Modifications to the Terms

We reserve the right to update or amend these Terms at any time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Service after the changes are posted constitutes your acceptance of the revised Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@bonisane.com

Phone: +44 20 8328 1928